F.A.Q.

SOSLostPets tags are mostly distributed by vet clinic using Zoetis products for their rabies vaccination. (defensor vaccines). You get your tag with no extra charge together with the rabies vaccination of your pet. You can get a list of vet clinic distributing SOSLostPets tags here Click to go to the map.

You have several choices:

• Go to www.soslostpets.com, click on tag activation standard and fill out the form. An alternative to activate your pet tag over Facebook is possible as well.
• Via text message (SMS), by sending your tag number to 647-725-2747
• Your vet can also activate your pet tag for you.
• Once activated don't forget to fill-out your personal profile to ensure that your pet will find his way home, and your pet profile to provide some information to the pet finder.

If you receive a tag from your vet, ask him or her to activate it for you! Every tag is engraved with a pet identification code. The activation code (which you need in case you activate the tag yourself) is also printed on the tag, at the bottom, under the vet information. You need to enter both codes on our web site to activate your pet's tag.

Just like a finder would do it! Simply scan your tag if you have a smartphone or call the toll free number and enter your pet's identification code. If something isn't working properly, or if you have any feedback, get in touch with us. We look forward to hearing from you.

If you have iOS 11 and Android 6.0 and up, you can scan the QR code directly from the camera app, no need to install anything. Otherwise, any QR code reader works with our Tag. We recommend NeoReader (it's free from another company and available at http://get.neoreader.com/). You can also download the SOSLostPets app available on IOS or Android: It encompasses a QR code reader

Yes! SOSLostPets tags works for dog and cats. The only different is the size. It is 30mm for a dog and only 25mm for a cat.

Simply follow these 3 steps:

• Send a text message with your tag number (10 digit number) to following telephone number: 647-725-2747
• You will receive a text message reply that will let you know if your activation was successful. The message will contain your username and password that you need to create your profile on SOSlostpets.com website.
• Log into www.soslostpets.com with your phone number as User-ID and your tag number as password and fill out your personal and your pet's profiles

That's it! you are done!

To merge two accounts, just send a mail to [email protected] mentioning the tags belonging to each account and the account under which everthing will be merged. We will fix the rest for you.

Just send the picture or photo by email to [email protected]. We will do it for you.

If this is the first time you log in AND you have just registered a new tag, Your identifier depends on how you registered your tag.

• Activation by telephone or text message: Your identifier (userid) will be your telephone number on 10 digits only
• Activation through the website: Your identifier (userid) will be your email address

In all cases, your initial password will be your tag number.
If you are already registered, your userid and passwords will not be modified.

Unfortunately, we do not have stocks of unused SOSLostPets tags taht could be sent to you. All SOSLostPets tags are distributed through vet clinics, so if your pet lost its tag, just visit your vet clinic participating to the Zoetis program for Rabies vaccinations and ask for a replacement tag (that should not be a problem). When you have the new tag, just register it with the same information you used for the first tag (same email address, same pet name). The replacement in the database will be automatic.

We are sincerely sorry for your loss. We have created a page that gives you the chance to keep a virtual presence of your friend. In the "my pets" section, select the profile of your deceased friend. Click on the appropriate button and fill up the date of death. Don't forget to write a few words about your friend. You will find a place dedicated to you passed away pets on your profile and alsoin the main cemetery (check here)

If you wish to delete your account on soslostpets.com, just send a mail to [email protected] from the email address registered in your account. You will receive a mail confirm that the account has been deleted.

We are committed to the protection of your private data, which will only be used for the organisation of the service. If you want to get the list of the stored data or have your account deleted, just send a mail message to [email protected].