Frequently Asked Questions

All the question we have received about S.O.S. Lost Pets

General Questions

Is there a cost to use the service expand_more
No. Once you have a tag and have activated it on the website or via text message or through our hotline, the service is free.
How does it work? expand_more
SOSLostpets is a rabies tag that you attach on your pet's collar. Each tag is engraved with a toll-free number and a scannable QR code . The finder of your lost pet is invited to scan the QR code with a smartphone or call the S.O.S. Lost Pet number.
  • If the tag is scanned, the QR code forwards the finder to a microsite displaying carefully selected information about you and your pet. (you configure yourself the information that will be displayed)
  • If the finder prefers to call the toll free number, S.O.S. Lost Pets forwards the call directly to the owner and sends an SMS to you and/or to a person of your choice (here as well, you can customize this information on your profile once logged in on www.soslospets.com).
An Email message and a text message are also sent, informing you that your pet was found. If you are not reachable? The finder can leave a message.
How and where can you get your SOSLostPets tag? expand_more
SOSLostPets tags are mostly distributed by vet clinic using Zoetis products for their rabies vaccination. (defensor vaccines). You get your tag with no extra charge together with the rabies vaccination of your pet. You can get a list of vet clinic distributing SOSLostPets tags here Click to go to the map.
How do I activate my S.O.S. Lost Pets tag? expand_more
You have several choices:
  • Go to www.soslostpets.com, click on tag activation standard and fill out the form. An alternative to activate your pet tag over Facebook is possible as well.
  • Via text message (SMS), by sending your tag number to 647-725-2747
  • Your vet can also activate your pet tag for you.
  • Once activated don't forget to fill-out your personal profile to ensure that your pet will find his way home, and your pet profile to provide some information to the pet finder.
If you receive a tag from your vet, ask him or her to activate it for you! Every tag is engraved with a pet identification code. The activation code (which you need in case you activate the tag yourself) is also printed on the tag, at the bottom, under the vet information. You need to enter both codes on our web site to activate your pet's tag.
How do I test if this really works? expand_more
Just like a finder would do it! Simply scan your tag if you have a smartphone or call the toll free number and enter your pet's identification code. If something isn't working properly, or if you have any feedback, get in touch with us. We look forward to hearing from you.

Pet Tags & QR Technology

What is a QR code? expand_more
QR is an abbreviation of "Quick Response". In short, it is a two dimensional code that contains a large quantity of data. It can also be scanned easily by the modern smartphones (iPhone, Android, BlackBerry) after a preliminary installation of a free QR code reader application. Note that the latest IOS or Android Operating System have a QR code reader directly included in the camera.
How can I read a QR code? expand_more
If you have iOS 11 and Android 6.0 and up, you can scan the QR code directly from the camera app, no need to install anything. Otherwise, any QR code reader works with our Tag. We recommend NeoReader (it's free from another company and available at http://get.neoreader.com/). You can also download the SOSLostPets app available on IOS or Android: It encompasses a QR code reader
Can I order SOSLostPets for my cat or my dog? expand_more
Yes! SOSLostPets tags works for dog and cats. The only different is the size. It is 30mm for a dog and only 25mm for a cat.

Activation

How to register a tag by text message from your cell phone? expand_more
Simply follow these 3 steps:
  • Send a text message with your tag number (10 digit number) to following telephone number: 647-725-2747
  • You will receive a text message reply that will let you know if your activation was successful. The message will contain your username and password that you need to create your profile on SOSlostpets.com website.
  • Log into www.soslostpets.com with your phone number as User-ID and your tag number as password and fill out your personal and your pet's profiles
That's it! you are done!
How can I contact the people at SOSLostPets? expand_more
You can contact SOSLostPets by email : [email protected] or by telephone: (1) 800 542 0140
I have two different accounts, How can I merge them? expand_more
To merge two accounts, just send a mail to [email protected] mentioning the tags belonging to each account and the account under which everything will be merged. We will fix the rest for you.
I cannot upload the photo of my pet... What to do ? expand_more
Just send the picture or photo by email to [email protected]. We will do it for you.

Still have questions?

Contact SOSLostPets by email or buy phone to help you secure your companions or help you find your way.

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